These Terms of Service (“Terms”) govern your use of the LumenQube platform and websites (the “Service”) operated by LumenQube (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms.
1. The Service
LumenQube is a hosted analytics platform with AI Agents, data connectors, dashboards, automations, and a semantic layer. We offer multiple plan tiers (Free, Pro, Business, Enterprise) with limits described on the pricing page and enforced in-app.
2. Account & eligibility
- You must be at least 16 years old, or the age of digital consent in your jurisdiction
- You are responsible for all activity in your account
- You agree to provide accurate registration information and keep it current
- You must safeguard your credentials and notify us promptly of any unauthorized use
3. Acceptable use
You agree not to:
- Use the Service to violate any law or third-party right
- Upload or process data you don’t have the right to use
- Attempt to circumvent quotas, access controls, or rate limits
- Reverse engineer, decompile, or extract the source code of the Service
- Use the Service to send unsolicited messages, malware, or to attack other systems
- Use the Service to build a competing product
4. Customer content
You retain ownership of all data you upload, connect, or generate using the Service (“Customer Content”). You grant us a non-exclusive, worldwide license to host, process, and display Customer Content solely as needed to provide the Service to you. We do not use Customer Content to train AI models or for any purpose other than operating the Service for you.
5. AI features
AI Agent features rely on third-party large-language-model providers (currently Anthropic). Outputs are generated probabilistically and may contain errors. You are responsible for reviewing AI-generated dashboards, metrics, and automations before relying on them for decisions. The validate-then-save pipeline reduces the risk of broken outputs but does not eliminate it.
6. Fees & billing
- Paid plans are billed monthly or annually in advance via Stripe
- Annual plans are non-refundable; monthly plans can be cancelled at any time and run to the end of the paid period
- Quotas reset on your billing cycle; overages do not incur surprise fees — the Service hard-stops at the cap
- We may change pricing with 30 days’ notice; existing terms apply through the end of your current billing period
- Taxes are your responsibility unless we are required by law to collect them
7. Termination
You may cancel your account at any time from the in-app settings. We may suspend or terminate accounts that violate these Terms, with notice where reasonable. Upon termination, Customer Content is deleted after a 30-day grace period, except where retention is required by law.
8. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the greater of $100 USD or the fees you paid us in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages.
10. Indemnification
You agree to indemnify and hold us harmless from any claim arising out of your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.
11. Changes to the Service or Terms
We may update the Service and these Terms from time to time. Material changes to the Terms will be communicated by email to account owners and posted here at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. Disputes will be resolved exclusively in the state or federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.
13. Contact
Questions about these Terms: legal@lumenqube.com
Sales and contracts: sales@lumenqube.com