1.Agreement to these terms
These Terms of Service (the "Terms") are entered into between you ("you") and LumenQube Analytics Inc. ("LumenQube," "we," "us"), a corporation incorporated under the Business Corporations Act (Ontario), Ontario Corporation No. 1001600101, located in Ontario, Canada. They govern your access to and use of LumenQube, including the desktop app, our websites, our web viewer, and related services (together, the "Service").
By creating an account, downloading the app, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
2.Eligibility & accounts
- You must be at least the age of majority in your jurisdiction (and at least 16 years old) and able to form a binding contract to use the Service.
- You agree to provide accurate account information and to keep it up to date.
- You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at support@lumenqube.com if you suspect unauthorized use.
- You are responsible for one account per person unless we agree otherwise in writing.
3.The Service
LumenQube is a document hub that brings together LumenPDF, LumenSheets, LumenDocs, LumenDesign, LumenSlides, LumenNotes, LumenApps, LumenFlow, LumenForms, and LumenAgent, with optional sharing, collaboration, and web publishing. The app is free to download and use; certain AI and add-on features consume credits, which you receive on a free monthly allowance and may also purchase or obtain through a subscription (see Section 8). We may add, change, or remove features over time.
4.Licence to use the app
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the LumenQube app on devices you own or control, for your personal or internal business use. You may not, except to the extent the law permits:
- copy, modify, distribute, sell, sublicense, or lease any part of the Service;
- reverse engineer, decompile, or attempt to extract source code, except where this restriction is prohibited by law;
- remove or alter any proprietary notices; or
- use the Service to build a competing product or to circumvent usage limits or credit metering.
5.Your content
You retain all rights to the documents, files, and other content you create or upload ("Your Content"). We do not claim ownership of Your Content.
To operate the cloud features you choose to use, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely to provide and maintain those features for you and the people you authorize (for example, to run an AI request, store a shared document, or display a published link). This licence narrows as relevant content is successfully deleted and ends when processing is no longer required to provide the Service, subject to shared-content ownership, incomplete or retrying deletion work, limited backup retention, legal holds, and applicable law. Account closure is not represented as immediate physical erasure from every system.
You are responsible for Your Content and for having the rights necessary to use it with the Service. You are responsible for maintaining your own backups; while we take care to protect data, you should not rely on the Service as your only copy.
6.Acceptable use
You agree not to use the Service to:
- break the law or infringe anyone's intellectual-property, privacy, or other rights;
- upload or generate content that is unlawful, harmful, harassing, defamatory, or that depicts the sexual abuse or exploitation of minors;
- transmit malware, attempt to gain unauthorized access to the Service or other accounts, or interfere with or disrupt the Service;
- scrape, overload, or abuse the Service, or circumvent rate limits, credit metering, or security measures; or
- use the Service to develop a competing service or resell access without our permission.
7.AI features & credits
- AI features generate content based on the inputs you provide and are processed through our providers, as described in our Privacy Policy.
- AI output can be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for reviewing and verifying AI output before relying on it. AI output is not professional advice.
- As between you and us, you own the output you generate from your inputs, to the extent permitted by law. Similar or identical output may be generated for other users, and you are responsible for ensuring your use of output does not infringe others' rights.
- AI and certain add-on features consume credits. Credits are a prepaid, limited licence to use those features; they have no cash value, are non-transferable, and are non-refundable except where required by law. Free monthly credits refresh periodically and do not roll over.
8.Plans, billing & payments
- Purchases of credits and subscriptions are processed by our payment provider and merchant-of-record, Polar. Your purchase is also subject to their terms, and applicable taxes are calculated and collected at checkout.
- Subscriptions renew automatically at the then-current price for the applicable period until you cancel. You authorize recurring charges until cancellation.
- You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.
- We may change prices or the contents of plans. We will give reasonable notice of changes that affect a subscription, and changes apply from your next renewal.
9.Cancellation & refunds
Except where required by applicable consumer-protection law, payments are non-refundable and partial periods are not refunded. If you believe you were charged in error, contact support@lumenqube.com and we will review your request in good faith. Nothing in these Terms limits any non-waivable statutory rights you may have as a consumer.
10.Third-party services
The Service relies on third-party providers (for example, for hosting, AI, payments, and email) and may link to third-party websites or resources. We are not responsible for third-party services or content, and your use of them may be subject to their own terms and privacy policies.
11.Our intellectual property
The Service, including its software, design, logos, and the LumenQube and LumenQube names and marks, is owned by LumenQube or its licensors and is protected by intellectual-property laws. Except for the limited licence in Section 4, these Terms do not grant you any rights in our intellectual property.
12.Feedback
If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it to improve the Service, without any obligation to you.
13.Privacy
Our Privacy Policy explains how we handle personal information and is incorporated into these Terms by reference. By using the Service you acknowledge that policy.
14.Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI output will be accurate or fit for your purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
15.Limitation of liability
To the maximum extent permitted by law, LumenQube and its directors, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service.
To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service in any 12-month period will not exceed the greater of (a) the amount you paid us for the Service during that period, or (b) CAD $50. These limitations apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including any non-waivable consumer rights.
16.Indemnification
You agree to indemnify and hold harmless LumenQube and its directors, officers, and employees from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your Content, your use of the Service, or your breach of these Terms or of applicable law.
17.Suspension & termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required to protect the Service or other users, or if required by law. We will use reasonable efforts to notify you where appropriate. On termination, the licences granted to you end; provisions that by their nature should survive (such as Sections 5, 11, 14–16, and 19) will survive.
18.Changes to the Service & terms
We may modify the Service and these Terms from time to time. When changes are material, we will update the "Last updated" date and, where appropriate, notify you in the app or by email. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you should stop using the Service.
19.Governing law & disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any non-waivable rights you have in your place of residence, you and LumenQube agree to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute arising out of or relating to these Terms or the Service. Before filing a claim, you agree to first contact us at legal@lumenqube.com so we can try to resolve it informally.
20.General
- Entire agreement. These Terms and the documents referenced in them are the entire agreement between you and us regarding the Service.
- Severability. If any provision is found unenforceable, the rest remain in effect.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
21.Contact
Questions about these Terms? Contact:
LumenQube Analytics Inc.
Email: legal@lumenqube.com · Support: support@lumenqube.com
Ontario, Canada
See also our Privacy Policy, Docs, and Support pages.